Lester, Inc has a rich experience in serving the information technology industry. We were one of the first BPO Company in India to use chat-based technical support service for leading companies such as Gateway, Norelco, Sony, and others. We consistently exceeded our client’s service level expectations.
In 2009, we created a new division (GuruAid) with the mission to help consumers and small businesses select, configure, deploy, use, and troubleshoot computers, smart phones, and IOT (Internet of Things) products. We have grown rapidly over the last five years, and are now one of the leading independent, branded technical support service providers.
At GuruAid we believe key to our success has been superior quality of technical service. Consistently providing prompt and reliable technical support is hard to do. As such the main focus over the last few years has been to implement the processes and technology to deliver quality technical support. At the heart of our technical delivery competency is a proprietary Knowledge Management System. This system along with other proprietary Operation Management Tools enables GuruAid consistently deliver quality service.
Since the launch of the GuruAid Division we have serviced more than a million customers. Many of them have opted to subscribe to our annual maintenance plan and now have been with us for many years. They trust GuruAid in helping them with all facets of the technology challenges they encounter. Don’t take our word for it, check what our customers have to say about GuruAid on Facebook and other Social Media Sites.
At GuruAid we provide support to a broad range of devices and software products. We can help troubleshoot not only Windows computers but also Mac products. If you are facing issues with your Smart Phone or your IOT device we can help you too. Few companies cover the breadth of products and technologies that we do.
We believe getting reliable, high-quality technical support should not be expensive. We want to offer millions of consumers and businesses looking for an independent technical support service an affordable alternative. All of our service plans are designed with this goal in mind. So check our various service offerings for consumers and small-medium businesses.
I bought GuruAid a year ago and at that time they spent 11 hours sorting out the mess that was our laptops and have kept them beautifully maintained ever since. I will be renewing my contract.
GuruAid is the greatest killer of viruses I have ever known. They clean your computer to the best degree I have ever known. If you have any problems with your computer, GuruAid is the best
Just had my laptop repaired by GuruAid. I can only compliment them on a first class service especially the operator who couldn’t do enough (They were very courteous and helpful explaining everything as we went along). Once again a first class service, many thanks.
Casaundra Beach has been in the Customer Service and Call Center business for over 20 years. She joined Lester in 1998 starting as the Operations Manager for Lester’s KY call center, where she successfully managed all aspects of the center for 16 years. Casaundra is currently our Director of Technology and Quality Assurance Services and oversees the technology processes, all data management, caller training, operations and quality assurance services for all of Lester's call centers.
Director of Technology and Quality Assurance Services
Phone Number : 1-800-999-5265
Ext : 1216
Email Address : firstname.lastname@example.org
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